We want you to be happy with what you ordered from Ceyloné. This page explains how order cancellations, returns, and refunds work. It applies to all orders placed on this website.

1. Cancelling an Order

You can cancel an order yourself, free of charge, any time up to 12 hours after placing it, as long as it hasn't shipped yet. Go to the order from your account (or your guest tracking link) and select "Cancel Order." Once an order has shipped, it can no longer be cancelled through the Site — see "Returns After Delivery" below instead.

2. Returns After Delivery

If something's wrong with what arrived — the wrong item, a damaged item, a manufacturing defect, or a significant difference from what was shown on the product page — contact us within 7 days of delivery with your order number and a photo of the issue. We'll review it and arrange a replacement, exchange, or refund as appropriate.

We don't currently offer "change of mind" returns (e.g. wrong size picked, no longer wanted) once an item has been delivered — please double-check sizing and details before confirming your order. If you're unsure about sizing, contact us before ordering and we're happy to help.

3. Non-Returnable Items

The following can't be returned unless they arrive defective or damaged:

  • Custom or personalized orders (see "Customized Design").
  • Items marked as final sale at the time of purchase.
  • Items that have been worn, washed, or altered, or no longer have their original tags attached.

4. Refunds

Since Cash on Delivery is our primary payment method, approved refunds are handled directly with you — by bank transfer, mobile payment, or another method we agree on together — rather than automatically through the Site. We aim to process approved refunds within 7 business days of agreeing on the refund.

5. How to Request a Return or Refund

Contact us with your order number and details of the issue:

We're reachable any time — see our Contact page for full details.

6. Changes to This Policy

We may update this policy from time to time. The "Last updated" date at the top of this page reflects the most recent changes. This policy works alongside our Terms of Service and Privacy Policy.

Contact Us

Questions about a return or refund? Email us at ceylonecollective@gmail.com or call 076 479 7462.