Welcome to Ceyloné. By accessing or using this website ("the Site"), you agree to the following terms. Please read them carefully before placing an order.
1. Acceptance of Terms
By using the Site, creating an account, or placing an order, you agree to be bound by these Terms of Service and our Privacy Policy. If you don't agree with any part of these terms, please don't use the Site.
2. Account Registration
You may need an account to check out. You're responsible for keeping your login details confidential and for all activity under your account. Please let us know right away if you suspect unauthorized access. You must provide accurate, current information when registering.
3. Orders & Payment
Placing an order is an offer to purchase — we may cancel or decline any order, for example if an item is out of stock, if we suspect fraud, or if there's a pricing error. Prices are listed in Sri Lankan Rupees (LKR) and include applicable taxes unless stated otherwise. Payment is due at checkout via the payment methods offered on the Site (which may include cash on delivery and card payments).
4. Shipping & Delivery
We deliver island-wide. Delivery times shown at checkout are estimates, not guarantees — delays can happen due to courier availability, weather, or circumstances outside our control. Shipping fees, and any free-shipping threshold, are shown at checkout before you pay.
5. Cancellations & Returns
You can cancel an order from your account before it ships, subject to the cancellation options shown on your order page. For issues with a delivered item (wrong item, damaged item, etc.), see our Return & Refund Policy for how to request a return and what's covered.
6. Pricing & Availability
We try to keep prices and stock levels accurate, but errors can happen. If we discover a pricing or stock error after you've ordered, we'll contact you before charging or shipping anything — you're never charged for an error without being told first.
7. Intellectual Property
All content on the Site — including text, images, logos, and design — belongs to Ceyloné or its licensors and is protected by copyright and trademark law. You may not copy, reproduce, or use it commercially without our written permission.
8. Limitation of Liability
The Site is provided "as is." To the fullest extent permitted by law, Ceyloné is not liable for indirect, incidental, or consequential damages arising from your use of the Site. Nothing in these terms limits any right you have under applicable consumer protection law.
9. Governing Law
These terms are governed by the laws of Sri Lanka, without regard to conflict-of-law principles.
10. Changes to These Terms
We may update these terms from time to time. The "Last updated" date at the top of this page reflects the most recent changes. Continued use of the Site after changes take effect means you accept the updated terms.
Contact Us
Questions about these terms? Email us at ceylonecollective@gmail.com.